Terms & Conditions

I. Introduction

We appreciate your business. For over 40 years we have worked hard to inspire our customers to make their homes the ideal place to live. We know that the most important things in life are built in the sanctity of your home. We have built this website with you in mind, staying true to our company values. Please take the time to thoroughly review the Terms and Conditions of the use of this website. With them, we truly believe we have balanced both our best interest, so we can serve you better.


II. Acknowledgement and Agreement

By visiting and using this website, you acknowledge that you have the legal capacity to have read, understood and agreed to abide by all of the Terms and Conditions contained in this Agreement and our Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference. This is the sole and whole binding agreement between you and www.casafebus.com, which lays out the responsibilities and obligations of each party.


III. License and Site Access

Casa Febus grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; Any collection and use of any product listings, descriptions, or prices; Any derivative use of this site or its contents; Any downloading or copying of account information for the benefit of another merchant; Or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site, including the services provided on it, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Casa Febus. Any unauthorized use terminates the permission or license herein granted by Casa Febus.


IV. Links to and from this Website

Casa Febus hereby grants you a limited, revocable, and nonexclusive right to create a hyperlink to the home or product pages of www.casafebus.com, as long as the link does not portray Casa Febus, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the Casa Febus logo or other proprietary graphic or trademark as part of the link without our express written permission.

Casa Febus does not monitor or review the content of other party’s websites which are linked to this website. Opinions expressed or content appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as Casa Febus’ opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site, of the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Casa Febus is not responsible for any loss or damage in whatever manner, whatsoever, caused or resulting from your disclosure to third parties of personal information. You can find our complete Privacy Policy here.


V. Buying Process

Our buying process is very simple and straight forward. Browse our website and add to your cart the products you wish to buy. When you are ready to buy, just click the checkout now button. That will take you to our login page. You must create an account with us in order to complete your purchase. Once you have entered the required information, shipping charges and applicable sales tax, will be added to the total of your order. You must acknowledge having read and accepted these Terms and Condition, in addition to our Privacy Policy, before you complete your payment. For additional information, please examine our FAQ.


VI. Payment

Your payment will be processed by Shopify, or PayPal, the most reliable online payment merchant in the world. In the case you selected Paypal, once you have completed your order at www.casafebus.com, you will be redirected to PayPal’s website, where you will complete your transaction securely. Take notice that all items in our website are subject to a sales tax %, for buyers in Puerto Rico, in accordance to the law. We encourage you to visit Paypal’s Help Center and review the terms and conditions of use of the service. Refunds, Cancelations and Returns will be managed, as stated below in this terms and conditions. In case of any conflict between our terms and those of your PayPal account, regarding one or the other, your PayPal account terms and conditions will prevail.


VII. Availability

Unless otherwise stated, the products featured on this website are only available within the United States, Puerto Rico, and United States Virgins Islands. All advertising is intended solely for the Puerto Rico and United States market. We are solely advertising to individuals of legal age and with the legal ability of disposing of their monies. We are not advertising or collecting any kind of information from minors of any age.

Casa Febus does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby hold Casa Febus, its employees, agents and affiliates, harmless, in case of any loss or damage, in whatever manner, howsoever caused, attributed to a service interruption.

The availability of our products is displayed prominently on each product’s page. In case of a human or mechanical error to this extent, we will promptly notify and refund you any monies you have been charged for. No service charges will be applied to your account.


VIII. User Accounts

When you sign up for an account at www.casafebus.com, you will be given a Username and also be asked to choose a Password. You are entirely responsible for maintaining the confidentiality of your password. You will not disclose your password to any third party. You agree to notify us immediately if you know of, or suspect, any unauthorized use of your account or access to your password. You agree not to use the account, username, or password of another User.

You must be of legal age and have the ability of disposing of your monies in order for you to open an account with us.

Opening an Account

In order for you to complete a purchase and monitor your orders on www.casafebus.com, you will have to create an account that will be secured by us on our own dedicated servers Please review our Privacy Policy, so you can learn
about what type of information we will collect from you and how we will secure that information.

Closing an Account

You may terminate your account with us at any time by following the instructions in the ‘account setting’ section of your profile/account. You must have settled any pending orders with us before you can close your account. We will keep and store your previous order information. For more information please review our Privacy Policy.


IX. Order Processing and Delivery

Your order will be processed between 1 to 5 business days (except otherwise expressed on item description). If for any reason, there is a delay in processing your order we will notify you as soon as we know of the reasons of said delay. You will have the option to cancel your order as stated below.

Your items will be delivered in accordance to the terms of service of the postal service available for your order. In some cases, you will be able to track the delivery of your order at the postal service’s website. We cannot be responsible for the delays in the expected date of delivery of your order.


X. Cancellation Policy

Our merchandise has been carefully constructed. However, if you change your mind you can cancel your order just before shipping, for a full refund of your order, using the same payment method, in accordance to your account terms of use.  For more details, go here.


XI. Return Policy

If you received wrong, broken or defective merchandise you should reported it within 48 hours of receiving the order, through our return process: Notify our Customer Service Department to customerservice@casafebus.com or call Toll Free 1-844-549-0383 to start the return request process in your account.

For more details regarding our Return Policy, go here.


XII. Refunds

If for any reason you are not completely satisfied with your purchase you may return your order, within 7 days of receiving it for a full refund of the merchandise cost, using the same payment method (except otherwise expressed on item description). Before you send your merchandise you must notify, within 48 hours of receiving the order, our Customer Service Department to to customerservice@casafebus.com or call Toll Free 1-844-549-0383 to start the return request process in your account.

The merchandise must be received in good condition, with tags and original packaging. The customer will pay the shipping and processing fees related to the return. We do not offer refunds for shipping and handling charges.


XIII. Items On Sale

We cannot accept returns on seasonal, final-sale merchandise or items that have been purchased as an exchange. We do not give price adjustments on previously purchased items.


XIV. Customer Service

Our service hours are Monday through Saturdays from 7:00 am to 7:00 pm and Sundays from 10:00 am to 7:00 pm. You can contact our Customer Service Department via email at customerservice@casafebus.com.

For assistance 24/7 call Toll Free: 1-844-549-0383.

We want to help you!


XV. Intellectual Property

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Casa Febus without our express written consent. You may not use any metatags or any
other "hidden text" utilizing Casa Febus’ name or trademarks without the express written consent of Casa Febus.


DMCA Policy

If you are notifying Casa Febus of alleged copyright infringement, please be sure to provide the following information in the form as required by 17 USC Section 512:

1. (i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us Casa Febus, locate the material.

4. Information reasonably sufficient to permit us Casa Febus, to contact you, the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

5. A statement that you, the complaining party, have the good faith belief that use of the material in the manner complained of, is not authorized by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that you, the complaining party, is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.


Designated Agent for Notification Copyright Infringement Claims

All copyright infringement claims must be addressed to:

              Name:       Casa Febus
              Address:  PO Box 606360
                                  Bayamón PR 00960
              Email:        info@casafebus.com


XVI. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under this Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of this agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of the Agreement contained herein.


XVII. Jurisdiction

This agreement is governed by and will be construed in accordance to the applicable law and case law interpretations of the Commonwealth of Puerto Rico. By making a purchase using this site, you are expressly agreeing that any claims arising from the interpretation or on behalf of this agreement, will be tried and heard exclusively at the First Instance Court of Justice, Superior Court of Bayamón, Puerto Rico.


XVIII. Compliance with Local and Federal Laws

Use of this Site is governed by all applicable federal, commonwealth, and municipal laws and regulations. All information available on this Site is subject to U.S. export control laws. Casa Febus, makes no representation that the content on this site is
appropriate or available for use in other locations, and access to it from territories where the content is illegal, is hereby prohibited.



In the event that a product is mistakenly listed at an incorrect price, Casa Febus reserves the right to rectify said mistake and to refuse or cancel any orders not completed for the product listed at the incorrect price, once it has been corrected.

Casa Febus is not responsible for typographical or photographical errors. Product descriptions are provided by the product manufacturer therefore any inaccuracy in product descriptions should be addressed with the manufacturer. Casa Febus,
reserves the right to refuse or cancel any order with a manufacturer inaccuracy product description, whether or not the order has been confirmed and your order has been charged. If you have been charged for the purchase and your order is cancelled, Casa Febus, shall issue a full refund of your order, using the same payment method.


XX.Notification of Changes

Casa Febus reserves the right to modify these Terms and Conditions as need. Nonetheless, if you have been our customer and have allowed us to store your email address, you will be notified of such of such changes via email and at the time of your next purchase. We still encourage you to visit this page frequently and verify if any changes to this agreement has taken place.


XXI. Effective Date

These Terms and Condition are in full force and effect since September 30, 2011. If any one of them is deemed not valid by a court of law with jurisdiction, the rest will remain in full force an effect.


XXII. About this Terms and Conditions

The Terms and Conditions contained or adopted by reference herein, were commissioned by Casa Febus to a legal firm which costumed drafted them, in accordance to our particular needs. We are hereby prohibiting their copying or use without our written consent.